Every day, you trust us with your health – one of the most personal areas of your life. At Hospito Care, that is a responsibility we take incredibly seriously. Technology is transforming healthcare and the opportunities to learn how to better manage health, wellness and human performance through data are limitless. It is a privilege for us to learn from you and your experience with our products – and every day we hope to understand the science and our customers a little bit better than the day before.
At Hospito Care:
We believe your personal information belongs to you
We will be transparent about the data we collect from you, and how that data will be used
We build privacy and security protections into the products and services we design
We protect the data we collect
Our Privacy Policy is part of our approach to transparency and protection of your personal information.
This Privacy Policy describes how Hospito Care™ collects, uses, and shares your personal information when you use our products, visit our websites and apps and interact with us offline (collectively, the "Services").
Hospito Care™ may offer certain products, programs or services that have unique or additional terms, privacy notices and/or consent forms that explain how Hospito Care™ processes information. For details on any product-specific features, notices or terms, please review the terms for those products and services.
Please take a moment to familiarize yourself with our privacy policy and terms of use below and contact us if you have any questions. You can also download a copy of our Privacy Policy and Cookie Policy.
This Privacy Policy applies to residents of India.
This Privacy Policy explains how Hospito Care (as the case may be) handles personal information that we collect online, through our websites and applications (apps) and through our offline interactions with you (collectively, the “Hospito Care Services”). This Privacy Policy does not apply to information collected from residents of countries other than India, or to third-party websites to which Hospito Care may link. Your use of Hospito Care Services which link to this Privacy Policy are subject to this Privacy Policy and the Terms of Use.
Please read this Privacy Policy before using the Hospito Care Services or submitting personal information to us.
On occasion, Hospito Care may offer apps, special programs, activities, events or promotions (“Programs”) that have unique or additional specific terms, privacy notices and/or consent forms that explain how any information you provide will be processed in connection with the Programs. You should review the applicable terms before interacting or participating in the Programs.
“Personal information” is information that identifies you as an individual or relates to an identifiable individual. Examples of personal information include your name, your postal address and your telephone number.
How Does Hospito Care™ Collect Personal Information?
Hospito Care collects information in a few different ways:
Information you submit or choose to provide
Information you give us permission to collect from you or another source
From Health Care Professionals
Through our websites and mobile apps
From contract research organizations and clinical trial investigators
From your participation in Hospito care programs or clinical trials
From third party service providers, data brokers or business partners
From industry and patient groups and associations
Automatically from devices you use to connect to Hospito Care Services (See “Cookies and Other Tools” below)
Information provided by Hospito Care partners
From public sources including, but not limited to, social media and other websites that enable social sharing
Information from government agencies, public or third party information sources
From time to time, we may use or augment the personal information we have about you obtained from other sources, such as public databases, social media platforms and other third parties. We may also combine information we get from a third-party with information we already have, and we may combine information that we have collected offline with information we collect online.
If you choose to submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Policy.
Hospito Care™ may collect the following information, depending on what product and service you use:
Contact information and preferences (such as name, email address, mailing address, phone number, and emergency contact information)
Biographical and demographic information (such as date of birth, age, gender, ethnicity, marital status, and sexual orientation)
Health and medical information (such as medical insurance details, information about physical and mental health conditions and diagnoses, treatments for medical conditions, genetic information, family medical history and medications an individual may take, including the dosage, timing, and frequency) we collect in connection with managing clinical trials, conducting research, providing patient support programs, distributing and marketing our products, managing compassionate use and expanded access programs and tracking adverse event report.
Any information you provide in connection with applying to or participating in a patient assistance or support program (such as financial need information)
Payment-related information we need to complete a transaction (such as credit card number and financial account information)
Username and password that you may select in connection with establishing an account on our websites or mobile apps
Your photograph, social media handle or digital or electronic signature
Publicly available information
Internet activity, such as your Internet Protocol (“IP”) address, browsing history, your search history and information on your interaction with the Hospito care Services and our advertisements
Device information
Geolocation data, e.g., your physical location or movements (See “Cookies and Other Tools” below)
Inferences drawn from other personal information listed above, to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes
Any adverse event information
How Hospito Care™ uses your information depends on how you interact with the Hospito care Services. Generally, Hospito Care™ may also use your information to:
Provide our products and services to you and make them better
Develop new products and services
Fulfill your requests
Provide customer service
Send you administrative communications regarding Hospito Care™ products or Hospito Care™ Services
Notify you about special promotions or offers that may be of interest to you
Invite you to participate in surveys about our products or services
Better understand the interests of our customers and visitors who use Hospito Care™ Services
Maintain Hospito Care™ online services such as websites and apps
Monitor, detect and prevent fraud, improper activity and ensure Hospito Care TM policy compliance
Conduct research including secondary and follow-on research
Process payments
Evaluate how you and other users interact with our online services
Protect Hospito Care and our users
Secure our online services including our network, websites and apps
Conduct audits related to our current interactions with you
Debug the site and service to identify and repair errors that impair existing intended functionality
Defend ourselves in litigation and investigations and to prosecute litigations
Comply with our legal and regulatory obligations
Hospito Care™ may also use information collected from you or about you to offer you customized content, including to:
Recognize new or past visitors to our websites or apps
Remember your personal preferences
Show you more relevant and meaningful advertisements based on your interests
Hospito Care may also use your information for other purposes disclosed to you from time to time.
In addition, some of our applications and mobile-optimized sites may have location-based features. To deliver these features, we may collect and use location data provided by your mobile device. For example, we may offer shopping features that allow you to get information about local merchants. By using such applications, you consent to the collection and use of your mobile device location data for purposes of delivering these location-based features.
We may use personal information collected from any of the sources listed in the “How Does Hospito Care Collect Personal Information?” section of this policy for our internal business purposes, such as data analysis, audits, developing new products, enhancing our websites and apps, improving our Hospito Care™ Services, identifying usage trends and determining the effectiveness of our promotional campaigns.
We may aggregate and/or de-identify data about customers and site visitors and use it for any purpose, including product and service development and improvement activities.
Hospito Care and its Service Providers collect information about you by using cookies, tracking pixels, web beacons and other technologies (collectively, “Tools”). We use this information to better understand, customize and improve user experience with our websites, services and offerings as well as to manage our advertising. This information can make your use of our Hospito Care™ Services easier and more meaningful by allowing Hospito Care™ and our Service Providers to provide better service, customize sites based on consumer preferences, compile statistics, provide you with more relevant advertisements based on your interests, analyze trends and otherwise administer and improve our Hospito Care Services. If we have collected your personal information, we may associate this personal data with information gathered through the Tools.
Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies. To find out more about cookies, You can also control Flash cookies which we may use on certain Hospito Care™ websites and apps from time to time by clicking here. Why? Because Flash cookies cannot be
Here are some of the types of information collected when visiting Hospito Care Websites:
Cookie Data: Depending on how you are accessing Hospito care’s online Services, we and our Service Providers may use “cookies” (a small text file sent by your computer each time you visit our sites, unique to your Hospito Care account or your browser) or similar technologies, to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you and/or your browser delete them). For example, we may use cookies to remember your personal preferences, such as sections of the website that you visit frequently, your user ID, or other settings so you do not have to set them up every time you visit, and we may use cookies to serve you relevant advertising tailored to your interests. Some of the cookies we use are associated with your Hospito care account (including personal information about you, such as the email address you gave us), and other cookies are not.
Social media plugins and data: In addition, our websites and apps may use social media plugins (e.g., the Facebook "Like" button, '"Share to Twitter"' button) to enable you to easily share information with others. When you visit any of our online Hospito care Services, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our websites. If you are logged into the social media website (e.g., Facebook, Twitter, Google+) while browsing on our Hospito care Services, the social plugins allow that social media website to receive information that you have visited our Hospito care Services. The social plugins also allow the social media website to share information about your activities on Hospito care with other users of their social media website. Hospito care does not control any of the content from the social plugins. For more information about social plugins from other social media websites you should refer to those sites' privacy and data sharing statements. If you choose to link your social media or Google account to Hospito Care, this allows us to obtain information from those accounts (such as your friends or contacts). The information we obtain from these services often depends on your settings or the applicable provider's privacy policies, so please check these policies before granting us access. You agree that we are not responsible for any acts or omissions by these social media service providers. If you give us permission to access this information, we will use it for the purposes described in this Privacy Policy.
Device information: In addition to log data, we may also collect information about the device you are using to access our Hospito Care Services, including what type of device it is, what operating system you are using, device settings, unique device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. For example, different types of information are available depending on whether you are using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device may make available to us, please also check the policies of your device manufacturer or software provider.
Retargeting: One way in which we deliver more meaningful advertisements is through a common form of online advertising known as “retargeting” or “remarketing.” Retargeting works by serving ads on one site based on an individual’s online activities on a different, unrelated site. For example, if you look at Pediasure products on an Hospito Care website, you may later see an advertisement for Pediasure products when you visit third-party sites. To do this, Hospito care or its advertising vendors may use a device ID, cookie, pixel, web beacon or similar technology placed by Hospito care or our third-party vendor when you visit Hospito Care websites or apps or third-party websites or apps. The placing of these cookies or other technologies on your device may enable you to be identified across multiple websites. You should consult the privacy policies of our vendors and other websites that you visit to understand how they collect and use your data.
What Choices Do I Have About How Hospito Care Collects And Uses Information About Me?
Certain Hospito Care Services may ask whether you wish to opt-out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.
You may receive notifications and emails from us on the contact address/es registered with us. If you no longer wish to receive such materials from us on a going-forward basis, you may opt-out of receiving such materials. You may unsubscribe by following the instructions included in the notification or email. We will endeavor to comply with your request as soon as reasonably practicable. However, even if you opt out of receiving such communications, we retain the right to send you non-marketing communications (such as security alerts, administrative messages and information about changes to our Privacy Policy or Terms of Use).
You may have certain rights and choices regarding our processing of your personal data. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:
Know the categories and/or specific pieces of personal information collected about you, including whether your personal information is sold or disclosed, and with whom your personal information was shared
Access a copy of the personal information we retain about you
Request deletion of your personal information
We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.
We reserve the right to deny your request if we cannot verify your identify. Where we deny your request in whole or in part, we will endeavor to inform you of the denial and provide an explanation of our actions and the reasons for the denial.
We will not restrict or deny you access to our Hospito Care Services because of choices and requests you make in connection with your personal information. Please note, certain choices may affect our ability to deliver the Hospito care Services. For example, if you sign up to receive marketing communications by email, then ask Hospito Care to delete all of your information, we will be unable to send you marketing communications.
It is Hospito Care’s practice to take steps to secure our Hospito Care Services; however, the confidentiality of information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Hospito Care cannot guarantee that unauthorized third parties will not gain access to your information; therefore, when submitting personal information to Hospito Care websites or apps, you must weigh both the benefits and the risks. Hospito Care websites or apps may link to third-party websites that are not controlled by Hospito Care or subject to an Hospito Care privacy policy. You should check the privacy policies of such third-party websites before submitting personal information.
This Website is Not For Children Hospito Care does not knowingly collect or use any information from children (we define “children” as minors younger than 18). We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below and we will work with you to address this issue.
Third party sites We may provide links to websites and other third-party content that is not owned or operated by Hospito Care. The websites and third-party content to which we link may have separate privacy notices or policies. Hospito Care is not responsible for the privacy practices of any entity that it does not own or control.
If you provide any personal through a third-party site, your interaction and your personal information will be collected by, and controlled by the privacy policy of, that third party site. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties, which are not governed by this privacy policy.
Cross border transfers Any information you provide to Hospito Care™ may be stored and processed, transferred between and accessed from the United States, where Hospito Care™ is headquartered, and other countries which may not guarantee the same level of protection of personal data as the one in which you reside. However, Hospito Care™ will handle your personal data in accordance with this privacy policy regardless of where your personal data is stored/accessed.
Hospito Care™ reserves the right to amend this Privacy Policy at any time. If Hospito Care changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated on 1st September 2022, and is effective as of that date.
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